New urgent care team to help patients get on-the-day care from their GP practice

The Blackmore Vale Partnership is putting together an ‘urgent care on-the-day’ team to help patients get the care they need when they need it.

Made up of GPs, nurse practitioners, a paramedic and pharmacist, the team will help improve access for people that have an ‘urgent health need’ – a new health condition that has developed within the previous two weeks.

People will still have access to routine telephone appointments for test results, as well as routine pre-bookable appointments, which will run alongside the on-the-day service.

Dr Simone Yule, from the Blackmore Vale Partnership, said: “This is a really exciting opportunity for the Blackmore Vale Partnership team to work differently and improve patient care. We’re always looking for ways to help people get the care they need, when they need it, and this new service is a big step in that direction.

“If you’re calling for an urgent care appointment, it’s really important that you give a few brief details of the reason for your call so you can be directed to the most appropriate service.

“Patients with an urgent care need will then be called back by one of the team as soon as possible. They will then either be given advice if appropriate, or offered a same-day appointment.

“By offering this service through the day, we should also be able to reduce the early morning pressure on the phone line, making it easier for people to get in touch.”

The service will run from 8am until 6.30pm and will provide better access during lunchtimes, after school and in the evenings.

To find out more about the Blackmore Vale Partnership, visit www.blackmorevalesurgery.co.uk.

2018-07-24T10:29:58+00:00