Last year I was delighted to complete NHS England’s train-the-trainer course to deliver “10 steps to even better public engagement”. 

This one-day training course introduces an approach to patient and public engagement which is based on best practice. It explores why it is important to engage, gives examples of best practice and signposts to helpful information and resources. 

In April 2019, we delivered this training to a group of colleagues in Dorset.  Feedback was really positive and everyone felt that it helped to improve their knowledge and confidence and also provided a great opportunity to meet and network with other colleagues. 

I’m really excited that this coming May (2020) we are planning to deliver this training (at their request) to the Our Dorset Public Engagement Group (PEG).  It’s really important that our PEG members are supported and empowered in their role and feel confident and informed regarding approaches to public engagement.  

I’m thrilled to be delivering this training in partnership with Ian Gall. 

Ian Gall is a local public representative and is the Chair of the PEG and also a National Patient Voice Volunteer.  We are grateful to NHS England & Improvement, who are teaching him to deliver this training with me locally here in Dorset. 

“I’m really looking forward to working with Frances on this important and influential piece of work.  Good engagement is critical to delivering better health and wellbeing and improving outcomes and experience for patients.  The 10 Steps programme provides the theory and the practical advice necessary, for each one of us to become even more effective when engaging with patients and the public.”  Ian Gall, Public Representative and Chair of the Our Dorset PEG.  

Written by Frances Aviss,

Senior Public Engagement Lead at NHS Dorset CCG