Information for people who are eligible for NHS Continuing Healthcare (CHC) and who manage their funding through a Personal Health Budget (PHB)

Dorset Clinical Commissioning Group (DCCG) currently supports over 700 individuals who are eligible for NHS Continuing Healthcare (CHC) and Children and Young People’s Continuing Care (CYPCC).  The majority of individuals live in care home settings and these care homes are working hard to provide excellent care during the coronavirus pandemic.

Some CHC eligible individuals live in their own homes in the community and many of them have their care arranged through a Personal Health Budget (PHB).

Some people manage their PHB by

  1. The CCG arranging care or
  2. Working with a third-party organisation to support the PHB holder to manage the budget in a way that suits them and which can include finding agency staff when needed or
  3. Choosing to have a Direct Payment (DP) where they manage the PHB themselves and employing their own care staff who are known as Personal Assistants (PAs) or
  4. Some people chose a mixture of 2 and 3

The Personal Health Commissioning team (PHC) is part of DCCG and oversees care planning for all people receiving CHC and CYPCC and it is their responsibility to ensure that all CHC eligible individuals are safely cared for and their assessed needs met.  The team is working with all local health and care organisations to ensure the best arrangements possible are in place during this pandemic.

The team has been made aware that there are a number of people who have a PHB who are living at home and who are feeling especially concerned about how to manage their care during this unprecedented time.

All people who have a PHB have a care co-ordinator and it is really important that they keep in touch with the PHC team during this current public health issue.  Many of the PHC care co-ordinators are being re-deployed to front line health services but there will be staff manning the phone and taking queries from CHC individuals and offering advice and support.

The contact details for the PHC team are as follows:

Telephone: 0300 303 4410


Every individual is different but the PHC team hopes that the following questions and answers might be helpful.  These are primarily to assist PHB DP holders but could be helpful to others if they have agency staff.

Whatever your situation, it is important that you regularly check the guidance on government websites and keep up to date on most the most recent advice for the public.  The following advice was produced on 21st April 2020 by the Department of Health and Social Care for people in receipt of direct payments and personal health budgets.

Some commonly asked questions (updated 23 April 2020)

Guide for individual employees