In November 2018 health, care and voluntary sector staff and public representatives from Dorset did a piece of work with NHS England to identify what was working well and what could be improved in terms of public engagement and communications.
One of the areas identified for improvement was for the NHS and local councils to work more closely with the community and voluntary sector when engaging with people of Dorset.
Since that time there has been significant and exciting progress including the following:
The Community Action Network (CAN), Dorset Community Action and Volunteer Centre Dorset are now all represented at bi-monthly meetings of public engagement leaders together with the NHS and Local Authorities.
NHS Dorset Clinical Commissioning Group (CCG) recently bid for funding for a project on behalf of Our Dorset Integrated Care System (ICS) to develop an integrated volunteering service across the county. The first stage of the bidding process was successful and health, local authority and voluntary sector partners are working closely in partnership to scope out the project and bid for monies to implement it. We will keep you up to date as the work progresses.
NHS Dorset CCG now has engagement and communication support grants with all three of the above community and voluntary sector organisations and also Dorset Race Equality Council in recognition of the vital role they play in supporting local people and promoting opportunity for involvement to 1000’s of groups, organisations and diverse communities across Dorset.
In recognition of the importance of partnership working, the following infographic showing the health and local authority partners in the integrated care system has been amended to place people, communities and the voluntary sector right at the centre. These relationships underpin meaningful engagement, which in turn improves understanding, outcomes and experience.
Quote from Nathalie – CEO of Dorset Race Equality Council.
“It has been a pleasure to work with the CCG Engagement Team and to see how responsive they have been in understanding how important it is to involve people who are often marginalised because they are considered to be part of a minority group. We have developed strong working relationships based on trust and respect that enable true consultation and inclusion. We are looking forward to continue developing those relationships to help the CCG to commission truly responsive to local needs services.”
Here is an example of one of our Engagement and Delivery Plans: DREC Engagement and Communication Delivery Plan 2018-2020.