Dorset Cancer Partnership is delighted that users of cancer services across Dorset have rated them as some of the best services in the Country, in a recent national survey.

Robert Allam, a former Dorset patient said “I cannot thank Dorset NHS enough for the service I received. From seeing my GP, to getting my bowel cancer diagnosis and receiving surgery and treatment – everything was first class. The staff were fantastic and saved my life!”

Dr Richard Sim is the Clinical Lead for the Dorset Cancer Partnership and he said “I am very pleased that the hard work that all involved in the Dorset Cancer Partnership have put into ensuring an excellent service for our patients is reflected in their feedback.”

Dr Sarnia Ward is the Primary Care Lead for the Dorset Cancer Partnership and she said “We are proud of these excellent results and they are testament to the hard work of staff across primary and community care, our three hospitals and many charity organisations.  We are committed to continue to deliver high quality cancer services across Dorset and thank the patients who took part in this survey for their feedback.”

Commissioned by NHS England, the National Cancer Patient Experience Survey is now in its eighth year. The results are used to monitor national progress and to help drive improvements in quality both nationally and locally.

In Dorset just under 1500 (70% of patients approached) completed the survey, which was higher than the National response rate.

Patients over the age of 16 were asked to take place in the survey following either inpatient or day care for cancer related treatment during the months of April, May and June 2018.

Overall the National average score was 8.8 however Dorset services scored 9.0. (zero being very poor and 10 being very good)

These results show that throughout Dorset we are – on the whole – getting it right.

We will however continue to work with our local partners to further improve services and endeavour to make next years’ results even better.

Dorset scores were high for individual questions about patient cancer care and in most cases at the at the upper end of the score, below are some of the highlights.

  • 80% of respondents said that they were definitely involved as much as they wanted to be in decisions about their care and treatment.
  • 92% of respondents said that they were given the name of a Clinical Nurses Specialist who would support them through their treatment.
  • 91% of respondents said that it had been ‘quite easy’ or ‘very easy’ to contact their Clinical Nurse Specialist.
  • 90% of respondents said that overall they were always treated with dignity and respect while they were in hospital.
  • 86% of respondents said that they thought they were seen as soon as necessary.

The positive feedback from people who use these services is credit to the hard work of all staff in hospitals, primary care, and local community and voluntary sector partners in Dorchester, Poole and Bournemouth.

The full survey results are available via the National Cancer Patient Experience Survey website www.ncpes.co.uk.

Dorset results are available to view online.