NHS Dorset Clinical Commissioning Group is delighted to announce the launch of the new model of care for dementia in Dorset.

Following the Dementia Services Review, new services will launch on 1 April 2021, and existing services will offer an increased provision of support for people with dementia and their families and carers.

The new dementia services include;

The Memory Assessment Service

The new Memory Assessment Service, provided by Dorset HealthCare, will carry out assessments for memory problems and provide diagnosis of dementia. The service now includes advanced nurse practitioners to carry out diagnosis and neuropsychologists and consultant psychiatrists to manage more complex diagnoses. All referrals received into the service are triaged by a clinical team.

GP’s can refer people to the new Memory Assessment Service who are worried about their memory and can contact the service via the new single point of access (SPOA) telephone number.

Clinicians working in acute hospital settings or Dorset HealthCare can also make direct referrals via completing the enclosed referral form and emailing dhc.referralsmemory.assessmentservice@nhs.net

The Memory Assessment Service will ensure anyone with a diagnosis of dementia receives a referral to the new post diagnostic Dementia Co-ordinator Service provided by Help & Care and Cognitive Stimulation Therapy provided by Age UK. The Memory Assessment Service will also offer carers the Emotional Wellbeing Course for family carers and information about Dementia Roadshows.

Memory Assessment Service (SPOA) telephone number: 0300 303 5342

Dementia Co-ordinators Service

The new Dementia Co-ordinators service provided by Help & Care, will offer post diagnostic support for people with a diagnosis of dementia and their families and carers. There will also be a dementia coordinator dedicated to supporting people and their families affected by early onset dementia.

Each person with dementia will be offered a Dementia Co-ordinator from diagnosis to end of life.

The new Dementia Coordinator service will also provide the Dementia Roadshows.

Anyone can make a referral to the Dementia Co-ordinator Service (Help & Care) by calling 0300 123 1916 or by emailing memory@helpandcare.org.uk.

Dementia roadshows

The new Dementia Roadshows will be provided across the county and offer information on dementia to local people and agencies.

Cognitive Stimulation Theory

Cognitive Stimulation Therapy is an evidence-based therapy for people with a diagnosis of dementia and is provided by Age UK. Everyone diagnosed with dementia will also be offered Cognitive Stimulation Therapy.

To ask to attend one of the therapy courses please contact Age UK using the telephone numbers or email address below.

Cognitive Stimulation Therapy (Age UK)

01305 269444 or via cst@ageuknswd.org.uk for North, South and West Dorset.

01202 530530 or via cst@ageukbped.org.uk for Bournemouth, Christchurch, Poole and East Dorset.

Memory support and Advisory Service closed on 31 March 2021

The Alzheimer’s Society will no longer provide the Memory Support and Advisory (Memory Gateway) service.

Please note all patients currently under the care of the Alzheimer’s Society Memory Support and Advisory Service have been contacted and given information about the Help & Care Dementia Co-ordinator Service. People who have given consent and are already receiving active support have been transferred to Help & Care.

Other useful numbers

Dorset HealthCare – Access Mental Health

Connection – 0800 652 0190 (24-hour mental health support)

Dementia UK 0800 888 6678

Alzheimer’s Society 0333 150 3456 

Adult social care 

Poole, Bournemouth and Christchurch – 0300 1239895

Dorset – 01305 221016