Complaints and comments

Complaints and comments2018-09-03T15:13:34+00:00

We are committed to providing excellent customer care to the Dorset population and our stakeholders. We see this as being a fundamental part of delivering on our promises to you.

Although all our staff team will be responsible for delivering excellent customer care, we will also have dedicated staff available to manage any concerns or complaints that do arise about our services and those that we commission.

If you have any comments please do contact us at feedback@dorsetccg.nhs.uk or 01305 368914.

If you have any enquiries, concerns or complaints please email customer.careteam@dorsetccg.nhs.uk or call 01305 368926.

The NHS Constitution brings together details of what staff, patients and the public can expect from the NHS.

Changes to how your local health services are run

From 1 April 2013, if you have a comment or complaint about a GP, dentist, pharmacy or optician you can contact the service directly or complain to NHS England at england.contactus@nhs.net.

You can also contact NHS England on 0300 311 2233 or postal address:

NHS England
PO Box 16738
Redditch
B97 9PT

If you have a comment or complaint about any other local health service please contact your local CCG who will be able to help.

If you have any comment or complaint about a hospital, mental health or community trust please contact them directly or your local CCG.

Dorset Advocacy

Provide support to people who are dissatisfied with NHS services.

13 -15 Jubilee Court,
Paceycombe Court,
Poundbury,
Dorchester,
DT1 3AE

nhscomplaints@dorsetadvocacy.co.uk   

Tel:  0300 343  7000