During the Coronavirus pandemic, Dorset Clinical Commissioning Group will continue to receive and acknowledge your complaints and concerns. However, as is the case across the NHS, some of our staff may be redeployed to assist with COVID-19 activities, which means that we may not be able to respond to you within our usual timescales. We will, of course, keep you updated and let you know when you might receive a response as soon as we can.
Please be assured that we continue to act upon any issue of patient safety or safeguarding raised in a complaint.
We appreciate your patience during this time.
Dorset Clinical Commissioning Group (CCG) is committed to providing you with the opportunity to seek advice, raise concerns and make a complaint. We recognise that comments, concerns and complaints are a valuable source of information about the quality of the services we commission. We have systems in place, which include monitoring of complaints, how they are investigated, managed and most importantly acted upon, to prevent a similar occurrence and improve services.
Complaints about Dorset healthcare providers
Unfortunately, we are unable to investigate concerns relating to organisations that provide healthcare services. These include:
GPs, dentists, pharmacists and opticians
Dorset NHS Trusts
Patient Transport providers
NHS 111 services
It is the responsibility of the service you have concerns about to investigate and address your issues directly. Please refer to the relevant section below:
Complaints about Dorset NHS Trusts
It is the responsibility of the service you have concerns about to investigate and address your concerns directly. For complaints about Dorset hospitals, please contact the organisations below directly via their Complaints Manager.
Complaints about other local providers
Help with making your complaint
If you would like help to make a complaint, seAp Advocacy offers advice and support in making a complaint about the National Health Service in Dorset. This service is free of charge. Contact details for seAp Advocacy are:
PO Box 375
Tel: 0300 343 5708