Dorset Clinical Commissioning Group

Social Media Statement

We use Social Media as one tool in our efforts to communicate openly and clearly with people interested in our work.

Social Media content delivered by us includes (but is not limited to):

  • Links to news releases, videos, events, guidance and other approved, publicly available Dorset CCG material.
  • Links to relevant information produced and published elsewhere. This can include videos, blog posts, and retweets (RTs) from other social media users.
  • Interesting facts, quotes or observations related to our work.
  • Topical questions related to our work.

Dorset CCG Social Media accounts

Twitter – follow us @Dorsetccg

Facebook – like our page www.facebook.com/NHS-Dorset-CCG

YouTube - http://www.youtube.com/user/DorsetCCG

Twitter and Facebook as a source of official policy

Tweets and Facebook posts should not be considered as the authoritative source of new policy from Dorset CCG. Any change or evolution in our official position on commissioning, guidance and audits will be communicated through more traditional channels: official publications and statements on our website, speeches, and media releases.

Availability

We commit to updating and monitoring our Twitter and Facebook accounts during regular office hours: 0900 – 1700, GMT. However, like many Social Media users, we may monitor and respond at other times of the day. We accept no responsibility for lack of service due to Twitter or Facebook downtime.

Following

Our decision to follow a particular social media user does not imply endorsement of any kind. We follow accounts we believe are relevant to our work.

@Replies and Direct Messages

We will read all @replies and Direct Messages sent to us and, when possible, will respond to them. Please note that, due to the volume of traffic on our Twitter and Facebook accounts, it is not always possible to respond and we encourage users to use other ways to contact us if their question or comment requires urgent attention.

Retweets (RTs)

Tweets we repeat (RT) do not imply endorsement on the part of Dorset CCG. We may retweet news, links and personal observations we believe are relevant to the work we do. Importantly, our decision to RT should not be taken as explicit endorsement of any position or argument.

NHS Dorset CCG Staff Tweeting

Some Dorset CCG staff tweet under their own names. Despite their professional affiliation with Dorset CCG, their tweets do not represent the official position of the Board, and should be considered the product of each individual as a private citizen.

Complaints, Media Requests and Personal Issues

We encourage you to follow traditional channels to make a media request, Freedom of Information (FOI) request, Data Protection request, Access to Health Records Act or Complaint regarding our services and those that we commission. See details of other ways to contact us.

If you have questions about this policy, please contact communications@dorsetccg.nhs.uk