Dorset Clinical Commissioning Group

Complaints, Comments and compliments

We are committed to providing excellent customer care to the Dorset population and our stakeholders. We see this as being a fundamental part of delivering on our promises to you.

Although all our staff team will be responsible for delivering excellent customer care, we will also have dedicated staff available to manage any concerns or complaints that do arise about our services and those that we commission.

If you have any comments please do contact us at feedback@dorsetccg.nhs.uk or 01305 368914.

If you have a complaint please email complaints@dorsetccg.nhs.uk or call 01305 368926.

You can also make a complaint by writing to us.

The NHS Constitution brings together details of what staff, patients and the public can expect from the NHS.

Changes to how your local health services are run

From 1 April 2013, if you have a comment or complaint about a GP, dentist, pharmacy or optician you can contact the service directly or complain to NHS England at england.contactus@nhs.net 

You can also contact NHS England on 0300 311 2233 or postal address:

NHS England
PO Box 16738
REDDITCH
B97 9PT

If you have a comment or complaint about any other local health service please contact your local CCG who will be able to help.

If you have any comment or complaint about a hospital, mental health or community trust please contact them directly or your local CCG. 

Help in finding a dentist

For help finding a dentist taking on NHS patients or for help out of hours

Tel: NHS 111

Help in finding a GP

www.nhs.uk or Healthwatch 0300 111 0102 ( help out of hours call NHS 111)

Healthwatch

For free independent information or advice or to make a comment about local health services contact Healthwatch

0300 111 0102

Feedback to NHS Dorset CCG

feedback@dorsetccg.nhs.uk

01305 368914

Dorset Advocacy

Provide support to people who are dissatisfied with NHS services.

13 -15 Jubilee Court, Paceycombe Court, Poundbury, Dorchester, DT1 3AE

nhscomplaints@dorsetadvocacy.co.uk    

Tel:  0300 343  7000