Dorset Clinical Commissioning Group

Weymouth Integrated Assessment and Service Project

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About the project

In June 2016 the contract for the Weymouth Walk-in Centre and Weymouth Health Centre expires. As a result, the Weymouth Assessment and Treatment Services Project is looking at the Weymouth Walk-In Centre, Minor Injuries Unit and Out of Hours Services provided from Weymouth Community Hospital, to explore how these can work better together and integrate with other local services in the future. By doing so we will be better able to meet the current and future health needs of the local people. 

Your views on the proposal

Between December 2014 and February 2015 we asked members of the Weymouth and Portland community to feedback on our service proposal. A document detailing the background is available to download or view online.

All feedback has been reviewed and the following key themes were found:

Question 1 asked: Our proposal is designed to deliver an effective and combined service that meets the project objectives. Do you think the proposal will achieve this?

Key Themes

Better Integration:

  • Great opportunity for joint working between primary care, secondary care, community care and SWAST
  • More work could be done around vertical and horizontal integration between community and secondary care
  • Single service will ensure good information governance
  • Less duplication and confusion.


Expand/utilise current staff skills:

  • Staff would appreciate more interesting careers with broader options for personal development with an integrated service.


Patient focused service:

  • A very thorough and accurate assessment of things as they stand at the moment and the changes required to provide a comprehensive, economically run, patient friendly service
  • Waiting times must not be increased, by having just one route, to the Senior Clinician.


Question 2 asked: Do you think there is anything that we have missed?

Key Themes:

  • Ensuring adequate staffing levels during periods of high demand e.g. summer months and bank holidays
  • Support work/life balance for staff
  • Important to publicise opening hours of new service and its function – as an alternative to A&E
  • Vertical integration between primary and secondary care, to support admission avoidance
  • Ensuring adequate Out of Hours coverage overnight for service
  • Process of integrating services needs to be handled with care, particularly staff and IT
  • Strong leadership/management in service to ensure service works well
  • GP list needs to be included, to protect the future of the GP provision for disadvantaged groups and violent patients.

 
Question 3 asked: How can the Voluntary and Community Sector best be supported to play a full part in the proposed new arrangements?

Key Themes

  • Developing volunteers skills to support the service
  • Voluntary and Community Sectors to be given a defined role (eg supporting the collection of feedback on the service) and to have representation at the planning stages
  • Volunteers have a role to publicise the service
  • Voluntary organisations to be given the opportunity to share their knowledge and experience with the staff in the Urgent Care Centre, so that information and skill set can be transferred.